In this helpful video, Bill Eddy, mediation expert and president of the High Conflict Institute, describes high-conflict people and gives you tips for managing them. Life is better when you avoid them, but if that’s not possible, you can at least minimize their impact. High-conflict people share common characteristics, such as all-or-nothing thinking and extreme behaviors. The closer they get to you, the more likely it is that you’ll become their target of blame. Here’s how to keep them at arm’s length.